Discord

Proficiency in troubleshooting account-related issues.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
Ability to work collaboratively in a fast-paced environment and prioritize tasks effectively.
Technical skills with knowledge of desktop and mobile operating systems.
Experience with customer service solutions platforms.
A passion for building communities and belief in our mission at Discord.
A commitment to diversity and inclusion.

💡 Responsibilities

Delivering timely, accurate, and thoughtful responses to our users’ questions and requests through our support channels.
Investigating user account requests, providing timely, accurate, and educational responses to our users.
Monitoring Discord user security trends, identify opportunities for improved operational efficiency, and provide actionable feedback to partners.
Ensuring the security and integrity of user accounts by implementing and enforcing security protocols and best practices.
Investigating and resolving suspicious or unauthorized account activities, including identifying potential security breaches.
Collaborating with cross-functional teams to address user account issues and implement solutions that enhance user experience and security.
Educating users on account security measures and promote awareness of potential risks and vulnerabilities.
Maintaining accurate records of user interactions and resolutions, and contribute to developing support documentation and knowledge base resources.

Posted 15 days ago

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🔥 Creative Director, Developers

Posted 17 days ago

🧭 Full-Time

💸 208000.0 - 234000.0 USD per year

🔧 Requirements

10+ years of experience in design-led creative roles, including 5+ years in leadership, driving brand and campaign strategy
Expertise in engaging developer audiences, particularly within the gaming or tech industries, with a strong understanding of their needs, interests, and challenges
Proven ability to lead and execute large-scale, multi-channel brand campaigns from concept to completion, delivering measurable impact
Strong knowledge of brand identity, storytelling, and visual design principles, with a keen eye for innovation and audience engagement
Experience planning, managing, or executing events, particularly within the gaming or developer community
Experience collaborating with cross-functional teams and managing relationships with external partners, including advertising agencies, production companies, and influencers
Passion for gaming and game development, with a deep appreciation for the creative and technical processes within the developer community
Excellent communication and leadership skills, combining strategic thinking with a hands-on approach to problem-solving
Proficiency in creative tools (e.g., Adobe Creative Suite, Figma) and experience overseeing the production process
Ability to thrive in a fast-paced environment, adapt to shifting priorities and manage multiple projects efficiently
Strong problem-solving skills, with the ability to transform complex ideas into clear, engaging, and impactful creative strategies.

💡 Responsibilities

Develop and execute a compelling creative vision for Discord’s developer marketing efforts, ensuring alignment with broader brand objectives while engaging game developers in fresh, innovative ways
Drive the ideation, design, and execution of high-impact brand and marketing campaigns that resonate with developers and elevate Discord’s presence in the gaming industry
Shape and evolve Discord’s brand positioning for game developers, ensuring a consistent and compelling presence across web, video, social, events, and other key touchpoints
Work cross-functionally with marketing, product, social, design, and partnerships teams to ensure creative alignment and seamless execution of developer-focused initiatives
Build, mentor, and inspire a team of multidisciplinary designers and creatives, fostering a culture of innovation, collaboration, and design excellence
Collaborate with creative agencies, game developers, production teams, and influencers to craft visually stunning, high-impact creative that enhances Discord’s reputation within the gaming ecosystem
Leverage insights and performance metrics to refine and optimize creative strategies, ensuring maximum impact and engagement
Oversee multiple projects simultaneously, ensuring smooth execution, clear prioritization, and alignment with top company objectives.

Posted 17 days ago

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🔥 Engineering Manager, Consumer Revenue

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 223000.0 - 245500.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years of experience as a Software Engineer
2+ years of experience as an Engineering Manager
Collaboration with product managers, designers, and data scientists
Motivated to help team members succeed
Technical expertise and coding ability

💡 Responsibilities

Drive team vision and roadmap with Product, Design, and Marketing
Build and engage a team of full stack engineers
Design scalable technical solutions for the Shop platform
Instill a results-driven culture
Make resource decisions and clarify rationale to partners
Partner with Director for strategic planning

LeadershipProject ManagementSoftware DevelopmentFull Stack Development

Posted about 2 months ago

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🔥 Bilingual Threat Operations Specialist (West Coast)

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 109000.0 - 120000.0 USD per year

🔍 Gaming

🔧 Requirements

1 - 2 years of experience in Trust and Safety moderation, with some exposure to child safety review and removal
Proficiency with a second language (preferably Spanish, Portuguese, or Arabic)
Ability to work 1-2 hours on Saturdays, and flexibility to pick up non-standard shifts such as early morning or evening, and weekend/ holiday shifts to support our global operations
Demonstrated ability to operate in a high tempo, sensitive environment while meeting specific SLAs.
Exceptional communication skills with an ability to communicate complex information, concepts, or ideas in a confident and well-organized manner through verbal, written, and/or visual means.

💡 Responsibilities

Review and respond to sensitive content reports in our queues, including but not limited to the review of child exploitation, graphic violence, self-injury and suicide, explicit images, videos and other objectionable and/or disturbing content.
Investigate complex cases to develop a detailed understanding of how abuse is occurring and attribute it to the person(s), and/or networks responsible, in order to prepare high quality written reports, for both internal and external audiences, including law enforcement agencies.
Demonstrate operational excellence when evaluating risks, threats, and user privacy in time-critical situations and execute decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and/or graphic content
Work collaboratively in responding to sensitive issues, providing deep knowledge into different exploitative content types and sharing insights and expertise about minor safety and exploitative content issues.
Proactively identify currently undetected abuse by leveraging internal data, open-source intelligence, trusted partner information and third party private intelligence.
Respond to users experiencing safety-related or high harm issues and empathetically address their concerns

SQLCybersecurityData AnalysisData MiningCommunication SkillsAnalytical SkillsCollaborationProblem SolvingRESTful APIsAttention to detailWritten communicationFluency in EnglishEmpathyActive listeningStrong work ethicJSONScripting

Posted about 2 months ago

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🔥 Staff Software Engineer, Media Infrastructure

Posted about 2 months ago

📍 United States

🧭 Full-Time

💸 248000.0 - 279000.0 USD per year

🔍 Software Development

🔧 Requirements

7+ years of experience writing and designing backend systems.
10+ years of hands-on, professional software development experience in one or more general-purpose programming languages (Rust, C++, Python).
Extensive experience working with video encoding.
Strong literacy in video & image codecs and compatibility.
Experience solving complex problems within distributed systems.
Experience operating systems handling over 1M+ queries per second.
Expertise in GraphQL, REST, HTTP, gRPC, Thrift, and API design.
Experience with distributed caching layers and large-scale data storage systems like Redis.
Familiarity with image processing and delivery technologies such as image scaling, cropping, and formats like progressive JPEG, WebP, etc.
Familiarity with streaming protocols (HLS, MPEG-DASH, MP4) and video compression standards (H.264, H.265/HEVC, VP9, AV1).
Working knowledge of CDN technologies (Fastly, Cloudflare, CloudFront) for video optimization.
Strong organizational skills, ability to prioritize tasks, and deliver projects on schedule.
Entrepreneurial mindset: self-directed, innovative, and action-oriented.
Excellent communication skills to collaborate effectively in a remote environment.

💡 Responsibilities

Solving incredibly hard scaling challenges in media storage and delivery.
Ensuring our systems are fast, reliable, and efficient.
Working cross-functionally with product, design, and engineering teams to build innovative features.
Architecting and evolving Discord’s media infrastructure to deliver scalable, high-performance solutions.
Contributing to the full development cycle: technical design, development, testing, experimentation, analysis, and launch.
Reviewing code and design docs, providing feedback on product specs, and guiding development efforts.
Leading and mentoring a team of talented engineers, defining best practices, and improving workflows.
Improving media ingest & delivery at every point in the stack.
Utilizing data-driven insights to monitor processes and measure impact.
Collaborating with a team that has built one of the largest media-serving infrastructures in the world.

AWSBackend DevelopmentGraphQLPythonSoftware DevelopmentCloud ComputingImage ProcessingC++AlgorithmsAPI testingData StructuresgRPCRedisRustCI/CDLinuxDevOpsTerraformMicroservices

Posted about 2 months ago

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🔥 Senior Software Engineer, Machine Learning (Ads)

Posted 2 months ago

📍 United States

🧭 Full-Time

💸 202000.0 - 222000.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years of experience as a Machine Learning Engineer or Data Scientist.
3+ years of experience specifically in Ads ML (ads ranking, personalization, optimization, user profiling, targeting, or measurement).
Strong proficiency in Python and experience building ML models for large-scale applications.
Proven track record of designing, implementing, and scaling ML-driven ad systems in real-world applications.
Experience working with real-time ML inference, A/B testing, and optimization frameworks.
Strong understanding of performance advertising and how ML impacts revenue and advertiser retention.
The ability to thrive in a fast-moving, ambiguous environment and build systems from the ground up.

💡 Responsibilities

Design, develop, and deploy machine learning models for ads measurement, targeting, and ranking.
Improve our ads measurement framework by integrating first-party and third-party data to provide accurate campaign performance insights.
Develop sophisticated ML models to infer user interests, enhance ad targeting.
Build and optimize ad ranking models to serve the most effective ads based on campaign objectives (e.g., app installs, impression delivery).
Collaborate cross-functionally with product, engineering, and business teams to define and execute on the Ads ML roadmap.
Scale our ML infrastructure to support an increasing number of concurrent ad campaigns while ensuring low-latency decision-making.
Drive research and implementation of state-of-the-art ML techniques in the field of online advertising.

PythonMachine LearningPyTorchREST APITensorflowA/B testing

Posted 2 months ago

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🔥 Platform Policy Expert, Platform Integrity

Posted 2 months ago

📍 United States, Canada

🧭 Full-Time

💸 185000.0 - 203500.0 USD per year

🔍 Gaming

🔧 Requirements

Experience working on relevant issues at another game company or tech company: Spam, scams, fraud, and other forms of platform abuse, Malware and malicious conduct, Inauthentic behaviors or engagement, Platform ban evasion, Apps and developers
General knowledge about APIs and API integrations
Experience in content policy writing and development, social science research, and data-driven decision-making
Familiarity with project and/or program management.
Passion for supporting both your team and our users
Strong organizational and communication skills
Attitude of open-mindedness, collaboration, flexibility, and always questioning your assumptions

💡 Responsibilities

Identify, research, and write platform integrity policies to support users and developers on Discord through close collaboration with Product, Legal, Trust & Safety, and Product Policy.
Partner with enforcement teams under Product, Trust & Safety, Customer Support, and Developer Support to operationalize new policies through agent training, tooling changes, and enforcement guidance.
Manage and resolve policy escalations from cross-functional partners, including Product, Trust & Safety, Legal, Communications, and more.
Set the long-term vision and strategy for resolving issues within the platform integrity space, such as iterating on enforcement frameworks for Discord’s developer ecosystem.
Drive complex policy projects, including around Discord developers, apps, games, and emerging product launches.
Coordinate cross-functional responses to content decisions that balance differing opinions, perspectives, and risk assessments in order to provide effective policy guidance.
Write user-facing communications to explain our platform integrity policies and enforcement decisions through blog posts, Help Center articles, and other resources.
Articulate Discord’s values and policy principles to internal stakeholder teams.

Project Management

Posted 2 months ago

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🔥 Account Executive - Mobile Gaming

Posted 3 months ago

📍 U.S.

🧭 Full-Time

💸 255000.0 - 300000.0 USD per year

🔍 Gaming

🔧 Requirements

6+ years of direct experience in ad sales within the gaming industry.
Proven track record of meeting account and revenue goals.
Experience in establishing relationships with major game publishers and their marketing teams.
Proficient in data analysis for campaign performance assessment.
Experience working with cross-functional teams to influence product processes.
Willingness to travel for client meetings.

💡 Responsibilities

Drive new partnerships with game publishers, studios, and media agencies to generate revenue.
Collaborate with internal teams to provide strategic insights for product development.
Understand client marketing needs and create strategic proposals.
Build and maintain relationships with senior decision makers in the gaming industry.

Business DevelopmentData AnalysisRelationship buildingAccount ManagementSales experienceMarket Research

Posted 3 months ago

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