Mental Health / Behavioral Health Medical Virtual Assistant
W
Winning AssistantsHealthcare
Workable locations: Philippines
Location: Philippines
Preferred Candidate Location:
Philippines, 8:30 AM – 5:30 PM Eastern Daylight Time (EDT)Full-Time
Salary5 - 6 USD per hour
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Job Details
- Languages
- Speaking and writing English very clearly
- Required Skills
- Problem SolvingOrganizational skillsMultitaskingCritical thinkingEnglish communicationEHR
Requirements
- Must have prior experience working in behavioral health or mental health
- Previous experience as a Medical Virtual Assistant, Medical Administrative Assistant, or Healthcare Support Specialist is REQUIRED
- Strong understanding of healthcare administrative workflows and patient coordination
- Experience using Electronic Health Record (EHR) or Electronic Medical Record (EMR) systems is REQUIRED
- Basic to intermediate knowledge of claims coding and healthcare claims processing
- Experience with insurance verification, authorizations, and billing-related workflows
- Strong verbal and written English communication skills
- Strong multitasking and organizational skills are REQUIRED
- Ability to prioritize tasks efficiently in high-volume situations
- Reliable, consistent, and dependable attendance
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional environment
- Proficient with basic office and communication tools
Responsibilities
- Serve as the primary point of contact for patients and healthcare-related communications, handling inbound and outbound phone calls, emails, faxes, and EMR chat messages professionally and efficiently.
- Coordinate patient appointments and maintain an organized provider schedule to maximize productivity and patient volume, ensuring scheduling accuracy while balancing urgent requests, follow-ups, and referrals.
- Provide administrative support to ensure smooth daily operations and efficient patient care coordination, assisting with insurance-related processes, claims review, and documentation management.
- Effectively manage multiple responsibilities simultaneously while maintaining composure, professionalism, and attention to detail in a fast-paced environment.
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