Mental Health Medical Virtual Assistant (Medicaid & TRP) + Billing
W
Winning AssistantsBehavioral health
Workable workplace: remote Workable remote: True Workable locations: Philippines, Monday–Friday, 8:00 AM – 5:00 PM (Eastern Daylight Time)Full-Time
Salary5 - 7 USD per hour
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Job Details
- Languages
- English
- Required Skills
- EHR
Requirements
- Proven experience with Medicaid mental health documentation (non-negotiable)
- Strong understanding of TRP (Therapeutic Rehabilitation Program) documentation and compliance
- Experience handling denied claims and follow-up processes
- Background in healthcare administration, medical billing, or behavioral health support
- Strong attention to detail and ability to identify documentation gaps
- Highly reliable, self-motivated, and able to work independently
- Excellent English communication skills (written and verbal)
- Experience working with U.S.-based behavioral or mental health practices (preferred)
- Familiarity with state-specific Medicaid requirements (e.g., Kentucky Medicaid is a strong plus)
- Experience using Tebra EHR
- Experience with RingCentral, Google Voice, or similar VoIP systems
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Reliable laptop or desktop computer
- High-speed internet connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional environment
Responsibilities
- Manage and review Medicaid mental health documentation, specifically TRP (Therapeutic Rehabilitation Program) requirements
- Ensure documentation completeness and compliance, identifying missing or incorrect information
- Handle denied claims follow-up and resolution
- Perform insurance verification and eligibility checks (Medicaid-focused)
- Support medical billing and revenue cycle management, with potential to take on full billing responsibilities
- Process prior authorization requests as needed
- Maintain and update patient records in EHR (Tebra), including keeping treatment plans updated every 3 months.
- Provide general administrative support to the practice
- Coordinate with providers to ensure documentation aligns with Medicaid standards
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