Support Specialist for a Shared Team
A
AideyBPO
Workable locations: PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least 2 years
- Required Skills
- ShopifyMultitaskingTroubleshootingTechnical supportCustomer supportZendesk
Requirements
- Excellent English communication skills: verbal, writing, and reading
- A proven experience in customer support or technical support roles for at least 2 years
- Experience in supporting point-of-sale systems or property management systems for the hospitality industry
- Experience supporting eCommerce companies that use platforms such as Shopify, WooCommerce, or ShipStation
- Proven knowledge and experience with leading Help Desk software such as Zendesk, Freshdesk, Zoho, and Intercom
- Able to learn quickly and multitask as we are supporting a few clients/accounts simultaneously
- Flexible to work on a shifting schedule - night shifts, overtime, and swing shifts as the team is covering 24/7 support
- Professional work environment: good quality computer, headsets, and a stable internet connection.
Responsibilities
- Provide customer support by phone, email, and chat in a timely manner.
- Analyze, triage, and troubleshoot cases that need technical help and ensure that proper troubleshooting steps are done prior to escalation to the right department.
- Be proactive and take initiative in improving work processes.
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