Customer Success, Enterprise
Remote, Japan, APACFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native Japanese speaker with strong professional English (daily business and executive communication).
- Experience
- 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.
- Required Skills
- Project ManagementETLSalesforceJiraNegotiationCRMCustomer SuccessGoogle WorkspaceSlackZendeskWorkdayLooker
Requirements
- Native Japanese speaker with strong professional English (daily business and executive communication).
- 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.
- Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end.
- Exceptional personal integrity and customer centricity — you build trust and act with transparency.
- Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation.
- Proven negotiation experience handling renewals, amendments and commercial conversations.
- Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts.
- Comfort working cross-functionally and influencing without formal authority.
- Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders).
- Ability to travel domestically as customer needs require.
Responsibilities
- Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion.
- Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes.
- Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value.
- Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops).
- Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date.
- Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects.
- Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship.
- Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy.
- Create customer advocates and referenceable success stories for the Japan market.
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