Custom Wine Concierge
New
D
Dry Farm WinesWine
Workable locations: New York, New York, United States. Napa, California, United States. Florida, United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceWritten communicationVerbal communication
Requirements
- 4+ years of experience in a customer facing position.
- 3+ years of experience in a luxury hospitality role.
- 3+ years of experience working in wine.
- Strong knowledge of major wine regions, grape varieties, and wine styles.
- Excellent verbal communication skills.
- Excellent written communication skills.
- Experience delivering high-touch, personalized service to discerning clients.
- Comfortable discussing wine recommendations, pairings, and cellar selections with customers.
- WSET, CSW, Introductory Sommelier or equivalent preferred but not required.
- Experience in natural wine.
Responsibilities
- Ensure customers have a Concierge-level experience with white glove hospitality.
- Curate wine selections based on taste, preconception, and nostalgia.
- Ensure every customer feels heard by getting them a quick response to any questions.
- Pick up the phone and talk to customers; listen to them and show care.
- Work with the Custom Experience team on compiling insights and data-driven reports.
- Drive forward new and creative ways to give members a one-of-a-kind, custom experience.
- Suggest wines based on taste preferences and curate boxes of Artisan Wine based on inventory.
- Create one-of-a-kind Memberships for customers based on individual taste preferences, and fulfill shipments.
- Hand select each wine for individual customers, combining knowledge of personal taste and expert experience in wine.
- Build relationships with Members and guide them through their wine journey, proactively solving problems.
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