Customer Service Team Lead
New
Workable locations: Vancouver, British Columbia, Canada. Vancouver, Metro Vancouver, Canada. Calgary, Alberta, Canada. Toronto, Ontario, Canada, Pacific Standard Time (8am - 4pm PST)Full-TimeLead
Salary80,000 - 95,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ amazing years under your belt in a Customer Service environment. 2+ years in Customer Service management.
- Required Skills
- Customer serviceCoachingCRM
Requirements
- 5+ amazing years under your belt in a Customer Service environment
- 2+ years in Customer Service management
- Yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example)
- Solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value
- Ability to identify areas of opportunity, develop a plan and implement to desired results
- A MASSIVE heart
- A magnet-like ability to attract the very best players to join your team and retain them
Responsibilities
- Lead the most caring group of people
- Empower them to help, truly help, each caller - whether it takes six minutes or sixty!
- Support our clients on a daily basis
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