Customer Success Analyst, Gig Vertical
New
US Remote, 100% work from home. Authorized and working from the United States.Full-TimeMiddle
Salary24 - 30 USD per hour
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Job Details
- Experience
- 3+ years of customer service experience
- Required Skills
- Business AnalysisSalesforceAnalytical SkillsMicrosoft ExcelMicrosoft OfficeOrganizational skillsInterpersonal skillsAccount ManagementCRMCustomer SuccessPowerPoint
Requirements
- High School Diploma or GED, or Equivalent work experience
- 3+ years of customer service experience, including direct interactions with external customers
- Proficiency in Microsoft Office products (Outlook, PowerPoint, Word, and Excel)
- Experience with Siebel, Salesforce or equivalent CRM system
- Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
- Organizational skills and strong attention to detail
- Ability to multi-task and manage daily assignments and handle high volume phone and email support
- Sense of urgency to meet client deadlines
- Highly responsive and adaptable to evolving priorities
- Ability to work and thrive in a dynamic team environment as well as act independently
Responsibilities
- Work on daily tasks in collaboration with the Customer Success Managers and Operations.
- Perform report research and analysis for internal and external customers.
- Provide and maintain in-depth working knowledge of all client verifications/processing guidelines.
- Prepare, analyze, and determine trends for monthly account reviews.
- Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting.
- Perform other duties as assigned by management.
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