Remote Customer Service Associate
New
E
EncouraEducation
Remote - US, Alabama, Arkansas, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, WisconsinTemporary
SalaryAt least 12.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Professional fluency in English (CERF C1 or higher)
- Required Skills
- AWSProblem SolvingCustomer serviceEmpathy
Requirements
- Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction
- Enjoy helping people, solving problems, and learning new technologies quickly
- Adapt well in fast-paced, changing environments while staying organized and detail-oriented
- Follow structured workflows and procedures with consistency and accuracy
- Motivated to build skills for future opportunities in tech, support, education, or customer experience
- Willing to accept a temporary assignment
- Able to train full-time (9am-6pm EST) for 3 days, June 8th, 9th, and 10th
- Available on Mondays due to consistently high call volume and operational demand
- Ability to work a part-time schedule of approximately 20 hours per week, with potential for additional hours based on business needs
- High school diploma or equivalent
- At least 18 years old
- Quiet, distraction-free home workspace
- Proficient using Browsers such as Chrome, Firefox or Safari
- Ability to learn and use multiple systems, windows, and monitors
- Home Internet: 30 Mbps download, 15 Mbps upload, 100ms ping or less, Cable, Fiber, or DSL only
- Able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator
Responsibilities
- Support customers via voice and chat using Amazon Connect
- Deliver a positive experience through empathy, patience, and clear communication
- Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
- Accurately document interactions and manage follow-ups
- Handle multiple tasks in a fast-paced call center environment
- Collaborate with teammates and escalate complex issues as needed
- Work assigned shifts, including weekends and holidays
- Participate in ongoing training and continuous improvement
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