Principal Solution Architect - ServiceNow
New
CanadaFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 10+ years of experience delivering, architecting, or selling complex enterprise technology solutions (or 14+ years in lieu of degree).
- Required Skills
- Artificial IntelligenceServiceNow
Requirements
- Bachelor’s degree with 10+ years of experience delivering, architecting, or selling complex enterprise technology solutions (or 14+ years in lieu of degree).
- Deep expertise in ServiceNow platform architecture, solutions, and service offerings.
- Strong experience in pre-sales engineering and enterprise solution design.
- Proven ability to lead complex, cross-functional sales cycles in large enterprise environments.
- Strong track record of designing and delivering revenue-generating technical solutions.
- Excellent communication and presentation skills, with the ability to influence executive-level stakeholders.
- Experience mentoring or coaching technical and sales teams.
- Strong understanding of digital transformation initiatives and enterprise IT environments.
- Nice to have: Master’s degree in Business, Technology, or related field.
- Nice to have: Experience defining go-to-market strategies or leading solution/product development in professional services.
- Nice to have: Industry recognition or domain expertise in sectors such as healthcare, finance, manufacturing, or retail.
- Strong curiosity, adaptability, and willingness to adopt AI-driven tools and workflows as part of modern solution design and innovation.
Responsibilities
- Lead the design and delivery of ServiceNow-based solution architectures, including assessments, health checks, optimization strategies, and deployment roadmaps.
- Drive strategic pre-sales engagements, including visioning sessions, solution alignment, and executive-level stakeholder discussions.
- Partner with sales and delivery teams to define go-to-market approaches, scope engagements, and develop ROMs, SOWs, and technical proposals.
- Deliver demonstrations and solution presentations that clearly articulate business value and technical feasibility.
- Serve as a senior ServiceNow subject matter expert and provide mentorship to architects and sales engineering teams.
- Develop thought leadership content, including whitepapers, presentations, and internal enablement materials.
- Maintain advanced certifications and continuous learning within the ServiceNow and partner ecosystem.
- Represent the organization at industry events and conferences as a technical and strategic thought leader.
- Build and maintain strong relationships with enterprise clients, partners, and internal stakeholders.
- Monitor industry trends and emerging technologies to advise clients on innovation, compliance, and competitive positioning.
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