Solutions Engineer
New
D
DigitalGeniusE-commerce, AI
Workable locations: Argentina. Brazil. Colombia. Paraguay. French Guiana. Suriname. This role is open to candidates in both the US and Canada, working East Coast business hours.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience
- Required Skills
- Node.jsProject ManagementPythonArtificial IntelligenceProblem SolvingRESTful APIsSaaS
Requirements
- 3+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment.
- Strong understanding of APIs and system integrations.
- Coding experience in Node.js and Python.
- Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
- Proven experience in managing multiple projects simultaneously while meeting deadlines.
- Experience in the e-commerce or AI industry.
- Familiarity with customer service platforms and helpdesk systems.
Responsibilities
- Leading the technical implementation of our AI solutions, ensuring best practices and quality standards.
- Collaborating with customers to understand their requirements and tailor our solutions to match their business needs.
- Providing technical expertise throughout the implementation process, including setup, configuration, and integration with third-party platforms.
- Conducting training sessions and workshops to empower customers to utilize our solutions effectively.
- Monitoring implementation progress and ensuring the timely delivery of projects.
- Identifying and troubleshooting any technical issues that may arise during the implementation phase.
- Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.
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