ServiceNow Principal Technical Consultant
New
CanadaFull-TimePrincipal
Salary150,000 - 170,000 CAD per year
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Job Details
- Experience
- 5+ years of experience implementing, configuring, and customizing ServiceNow 4+ years of experience with common web technologies and networking
- Required Skills
- HTMLCSSJavascriptServiceNow
Requirements
- 5+ years of experience implementing, configuring, and customizing ServiceNow
- 4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
- Ability to work remotely and with remote resources as needed
- Ability to understand and implement complex end-user requirements
- Ability to effectively organize work across multiple projects
- Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
- Working knowledge of relational databases
- Ability to prioritize, manage, and refine the project backlog, ensuring that stories are well-defined and ready for development
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members
- A deep understanding of at least 4 product lines’ principles and best practices and the ability to deliver high-quality solutions that meet customer needs and industry standards
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Application Developer (CAD)
- ServiceNow Implementation Specialist certification in four or more application areas
Responsibilities
- Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders in a 75% billable capacity
- Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
- Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and integrations best practices
- Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promote continuous improvement practices for delivery/engagement materials
- Support specific sales activities when required
- Provide training and mentoring to other members of the Crossfuze Delivery team upon request
- Maintain 75% billable utilization target
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