Senior Business Analyst (ServiceNow)
New
Remote within the U.S. MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)Full-TimeSenior
Salary81,499 - 138,549 USD per year
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Job Details
- Experience
- 6+ years of business analysis experience
- Required Skills
- AgileBusiness AnalysisStakeholder managementServiceNow
Requirements
- 6+ years of business analysis experience including experience translating requirements into specific, scoped user stories and creating documentation including process mapping, role matrixes, etc.
- 3+ years of experience working in an agile environment
- 2+ years of experience independently working with stakeholders to elicit, understand, and prioritize requirements
- 1+ years of experience with the ServiceNow Platform
- 1+ years of experience facilitating sprint ceremonies and other ad hoc meetings as needed
- 1+ years of experience using gherkin syntax for user story acceptance criteria
- Active DHS or DoW Public Trust clearance
- Experience with ServiceNow App Engine, CSM, or ITSM
- Strong experience working in an agile environment
- Good understanding of basic system technologies as they relate to the project deliverables.
- Experience manually testing user stories
- Strong verbal and written communication skills
- Experience providing system demonstrations and presentations to stakeholders
- Experience working in a fast-paced environment
Responsibilities
- Analyze existing system documentation to summarize existing system functionality as it relates to the project.
- Create and maintain project roadmaps.
- Provide technical assistance and troubleshooting by effectively responding to inquiries.
- Utilize gherkin syntax for user story acceptance criteria
- Partner with Product Owners and developers to define story scope and acceptance criteria that are clear, complete, and actionable
- Lead and facilitate Agile ceremonies and cross‑functional meetings with confidence
- Collaborate directly with stakeholders, serving as a Business SME and fostering strong communication across phone, web conferencing, and MS Teams
- Support all phases of the project lifecycle—from discovery through delivery
- Create and peer‑review a range of documentation including functional specs, technical documents, training materials, and more
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