Customer Success Manager, SMB (US Accounts)
Remote - ColombiaFull-Time
Salary103,472,200 - 155,208,300 COP per year
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Job Details
- Languages
- English
- Required Skills
- Artificial IntelligenceProblem SolvingRelationship buildingCustomer SuccessHubSpot
Requirements
- Passionate about customer success and experience
- Can build and nurture relationships with multiple stakeholders at your customers to solidify our partnership and commitment to the customer
- Solve problems with curiosity and creativity
- Embrace challenges and change
- Commit to getting better every day
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
- Thrive in a fast-paced, dynamic environment and demonstrate grit, resilience, and a bias toward action
- Highly motivated to achieve and exceed goals and KPIs, with a strong sense of ownership and accountability
- Embrace AI internally and with customers, championing the adoption and effective use of our AI tools to drive value and innovation
- Business level proficiency in English
Responsibilities
- Be the trusted advisor and advocate for 150-200 customers
- Engage customers actively with regular strategy calls to derive maximum value from their investment in HubSpot while identifying new usage opportunities
- Collaborate with other HubSpot teams to ensure adoption and successful renewal
- Determine customer goals and collaborate on customized inbound strategic plans while driving customer accountability
- Monitor customer health and build associated risk mitigation plans
- Resolve customer inquiries by aligning customers with the right resources
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