Manager, Business Operations
New
M
Mural HealthHealth tech
Remote US, Eastern Timezone PreferredFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5–8 years of experience
- Required Skills
- Project ManagementMicrosoft Power BITableauAnalytical SkillsWritten communicationVerbal communicationProcess improvementCRMLookerHIPAA
Requirements
- 5–8 years of experience in business operations, strategy & operations, management consulting, or a Chief of Staff role — ideally at a high-growth startup or health tech company.
- Exceptional project management skills; you can run multiple complex initiatives simultaneously without dropping balls.
- Strong analytical instincts — comfortable working in spreadsheets, BI tools (Looker, Tableau, Power BI, etc.), and data pipelines to build dashboards and validate data.
- Experience with automation tooling (Zapier, Make, workflow automation within CRMs/ERPs) and a bias toward building scalable systems.
- Proven ability to influence without authority — you earn trust across teams by being organized, proactive, and genuinely helpful.
- Excellent written and verbal communication skills; you can distill complexity into clear narratives for executive and non-technical audiences.
- Comfort operating in ambiguity and a builder's mindset — you create structure where none exists.
- Experience with international operations, multi-entity environments, or cross-border compliance is a strong plus.
- Familiarity with the health tech, digital health, or broader healthcare landscape is a plus.
- Experience with OKR frameworks and facilitating company-wide planning cycles.
- Background in process improvement methodologies (Lean, Six Sigma, or similar).
- Prior experience managing or coaching junior operations staff.
- Familiarity with HIPAA, SOC 2, or other health tech compliance frameworks.
Responsibilities
- Lead and coordinate high-priority, cross-functional initiatives from scoping through execution, ensuring alignment across Clinical, Sales, Engineering, Product, and Finance.
- Act as a trusted project lead for COO-sponsored initiatives, translating strategy into structured workplans with clear owners, milestones, and accountability.
- Document, analyze, and redesign end-to-end business processes to eliminate bottlenecks and reduce operational friction.
- Serve as a connective tissue across departments — facilitating communication, surfacing misalignments early, and fostering a culture of shared context.
- Identify manual, repetitive workflows and drive automation initiatives using tools like Zapier, Make, or native integrations within our tech stack.
- Own the integrity of operational and business data — establishing definitions, resolving discrepancies, and partnering with Data/Analytics to ensure single sources of truth.
- Own and continuously improve the company's operating cadence — including All Hands, leadership team meetings, OKR cycles and quarterly business reviews.
- Manage relationships with key operational vendors — from contract negotiation and onboarding to performance reviews and renewals.
- Support the operational requirements of our international expansion — including entity setup, compliance coordination, and cross-border workflow design.
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