Technical Support Engineer
New
WorldwideFull-Time
Salary not disclosed
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Job Details
- Required Skills
- PythonSQLJavascript
Requirements
- Hands-on experience with one or more programming or scripting languages (e.g., Python, JavaScript, Lua, SQL, XML)
- A solid understanding of networking fundamentals (HTTP, TCP/IP, SMTP, FTP, SSL).
- Post-secondary education or equivalent experience in a technical field such as Computer Science, Software or Computer Engineering, Health Informatics, or a related discipline.
- Strong critical thinking and problem-solving skills, with the ability to analyze and troubleshoot issues from both technical and business perspectives.
- Strong communication and interpersonal skills, with the ability to collaborate effectively and clearly explain technical concepts.
Responsibilities
- Take full ownership of customer issues without supervision.
- Receive and perform triage on all incoming customer support tickets.
- Resolve technical issues in a timely manner, providing exceptional customer support from beginning to end.
- Develop and maintain excellent relationships with all our existing and future customers.
- Help in continuously improving the support service to maintain a high level of customer satisfaction.
- Assist with customers with transfer request and initial setup.
- Assist with the development and maintenance of IguanaX online training and documentation.
- Be part of a 24/7 team that provides on-call support.
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