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🔥 Manager, Support
Posted 21 days ago

📍 France, Germany, Spain, and the United Kingdom

🔍 Software Development

  • 4+ years of combined experience managing technical or cross-functional teams.
  • Hands-on web development using PHP, Python, Ruby, or Go.
  • Proficiency in Linux system administration.
  • Familiarity of git for version control, and a solid understanding of DNS, TLS, and encryption.
  • Plan and report activity of the team, ensuring clear processes are established and effectively communicated across teams.
  • Mentor and train team members, evaluate performance, and implement skill development plans to meet evolving needs.
  • Streamline operations: Develop and maintain support processes, ensuring alignment with broader organizational objectives. Report on team performance and implement action plans to address gaps or challenges.
  • Drive customer success: Set performance standards that align with support goals, oversee high-level customer issues, and ensure effective long-term resolutions. Coordinate escalations to Customer Success and other internal teams to maintain seamless collaboration.
  • Support during critical incidents: Assist the team in managing high-level incidents, ensuring efficient and empathetic communication with customers while resolving complex challenges.

LeadershipPHPPythonGitNginxPeople ManagementCross-functional Team LeadershipActiveMQCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringLinuxWritten communicationAdaptabilityEmpathyTroubleshootingActive listeningTeam managementTechnical supportCustomer supportCustomer Success

Posted 21 days ago
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📍 United States, Canada

🧭 Full-Time

🔍 Software Development

  • Experience managing engineering teams over 100 members
  • Understanding of SRE practices and CI/CD pipelines
  • Ability to drive measurable outcomes
  • Strong communication skills with stakeholders
  • Commitment to team empowerment and mentorship
  • Partner closely with the CTO on strategic goals
  • Ensure resource allocation for features and technical debt
  • Deepen alignment between engineering, product, and design teams
  • Empower engineers for initiative and improvement
  • Lead projects for engineering agility and scalability

Backend DevelopmentLeadershipSoftware DevelopmentCloud ComputingData AnalysisKubernetesOperations ManagementCI/CD

Posted 21 days ago
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📍 France, Germany, Spain, United Kingdom

🔍 Software Development

  • Deep expertise in deploying and optimizing Python and/or Node.js web frameworks, with substantial writing experience in these areas.
  • 5+ years of experience in Developer Advocacy or Relations, with a proven track record in technical content creation, public speaking, and community engagement.
  • A collaborative spirit and ability to work cross-functionally to align technical advocacy with company goals.
  • A passion for understanding developer needs and advocating for product improvements based on their challenges.
  • Strong familiarity with the CFP submission process and a history of delivering impactful developer-focused talks.
  • Experience contributing to or engaging with open-source projects or communities.
  • Lead technical experiments of deploying and optimizing web frameworks and tools on our cloud application platform, guided by your expertise, user requests, new features, and event follow-ups.
  • Convert technical experiments into impactful content such as documentation, blogs, videos, livestreams, and conference talks aimed at experienced developers.
  • Support community members by addressing friction points, escalating feedback to the Product team, and enhancing the developer experience.
  • Represent Platform.sh at events by managing the booth, delivering product demos, and identifying leads for Advocacy or Sales follow-up.
  • Run a strategic community program to raise awareness of our products and brand, ensuring opportunities are effectively shared with the appropriate teams.

Node.jsPythonAgileGitContent creationREST APICommunication SkillsCI/CD

Posted 21 days ago
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📍 Canada

🔍 Software Development

  • At least 4 years of payroll experience, including 2+ years handling global payroll, with a strong track record of accuracy, compliance, and process optimization.
  • Deep understanding of payroll laws, tax regulations, and compliance requirements across multiple regions.
  • Experience using payroll and ERP systems (e.g., ADP, NetSuite), with the ability to troubleshoot, improve workflows, and leverage automation.
  • A solutions-driven approach, with the ability to identify issues, troubleshoot discrepancies, and improve payroll processes proactively.
  • A passion for streamlining operations, implementing automation, and continuously improving payroll workflows.
  • Strong analytical skills with a keen eye for accuracy in payroll calculations, reporting, and compliance monitoring.
  • Ability to partner effectively with HR, Finance, and external vendors to ensure payroll accuracy and alignment with business needs.
  • Excellent verbal and written communication skills, with the ability to explain payroll concepts clearly and concisely to stakeholders.
  • A high level of professionalism and discretion in handling sensitive payroll and employee data.
  • Oversee end-to-end payroll processing across multiple regions.
  • Stay up to date on global payroll regulations, tax requirements, and industry best practices, ensuring payroll operations meet legal and organizational standards.
  • Investigate and resolve discrepancies, process adjustments, and handle escalated payroll inquiries with a solutions-focused approach.
  • Work closely with HR and Finance to align payroll processes with broader business objectives, integrating payroll data with benefits, compensation, and reporting systems.
  • Identify opportunities for process improvements, implement automation where possible, and maintain payroll systems to enhance efficiency.
  • Manage payroll vendor relationships, contracts, and service levels to ensure smooth external operations and support.
  • Prepare payroll reports, support internal audits, and ensure data integrity across payroll records.
  • Provide guidance to HR, Finance, and payroll team members on best practices, policies, and system navigation

HR ManagementFinancial ManagementCommunication SkillsAccountingAttention to detailComplianceReportingCross-functional collaborationFinanceBudget management

Posted 21 days ago
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📍 Canada, France, Germany, Spain, UK, US

🧭 Full-Time

🔍 Software Development

  • Ability to lead a global, remote team, effectively collaborating across multiple time zones.
  • Proven experience optimizing and automating People Operations processes at scale in a global environment.
  • Strong project management background and system design thinking skill in HR, preferably in a tech environment.
  • Proficiency in turning people data into actionable insights and strategy.
  • Expertise in HRIS management, tooling implementation and workflow optimization.
  • Knowledge of international employment frameworks, particularly in Europe and North America, including compensation and benefits (C&B).
  • Ability to improve operational efficiency through automation and process design.
  • Optimize and scale People Operations processes, ensuring efficiency, automation, and scalability across global workflows.
  • Drive strategic HR initiatives, improving tools, workflows, and integrations to enhance operational effectiveness.
  • Lead, mentor, and develop the People Operations team, fostering growth and readiness for future challenges.
  • Manage and scale HRIS systems, enhancing automation, integrations, and process simplification.
  • Leverage people analytics to drive data-informed decision-making and continuous improvement.
  • Lead international expansion efforts, including EOR setup, legal entities, and mobility.
  • Support social audits, ESG initiatives, and compliance risk management.
  • Support compensation & benefits initiatives, including C&B projects and audits.

LeadershipProject ManagementData AnalysisPeople ManagementHR ManagementCross-functional Team LeadershipStrategic ManagementComplianceProcess improvementData analytics

Posted 22 days ago
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