- own the customer support queue end to end. triage, reproduce, fix, ship, close.
- write code daily. typescript and python. small fixes, integration tweaks, sdk patches, whatever the ticket needs.
- run the bridge between customers and engineering. file the right github issue, advocate for the right priority, and don't escalate things you can fix yourself.
- jump into pre sales conversations when a prospect hits a technical wall. unblock them in real time, then feed the friction back into product.
- write public docs and troubleshooting guides for the issues you keep seeing.
- own customer health for the accounts you support.
- dogfood Composio to automate ticket triage, customer comms, and your own runbooks.
PythonTypeScriptRESTful APIs+1 more