Technical Support Engineer
New
C
ComposioAI infrastructure
Remote (US: PST or EST), PST or ESTFull-Time
Salary not disclosed
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Job Details
- Required Skills
- PythonTypeScriptRESTful APIsGitHub
Requirements
- core technical support or developer support
- you have done deeply technical support at a dev tools, infra, or api company
- you ship code that goes to production, not just internal tickets
- you can read a stack trace, a curl request, and a log line and triangulate the bug
- customer facing
- you can run a live debugging call with a senior engineer on the other side and keep their trust
- comfortable doing a mix of support, sales adjacent conversations, and customer success outreach
- ai native
- you have built with the language models
- you use llms to accelerate triage, repro, and writing fixes
- typist, you can write docs well and explain complex ideas clearly
- human, you build trust and admit what you don't know
- timezone, you are based in North America in PST or EST hours
Responsibilities
- own the customer support queue end to end. triage, reproduce, fix, ship, close.
- write code daily. typescript and python. small fixes, integration tweaks, sdk patches, whatever the ticket needs.
- run the bridge between customers and engineering. file the right github issue, advocate for the right priority, and don't escalate things you can fix yourself.
- jump into pre sales conversations when a prospect hits a technical wall. unblock them in real time, then feed the friction back into product.
- write public docs and troubleshooting guides for the issues you keep seeing.
- own customer health for the accounts you support.
- dogfood Composio to automate ticket triage, customer comms, and your own runbooks.
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