Senior Technical Support Engineer

New

United States - RemoteFull-TimeSenior

Salary128,000 - 140,000 USD per year

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Job Details

5+ years supporting enterprise customers
3+ years experience with Linux
3+ years experience with Docker
3+ years experience with Kubernetes
Stellar written and verbal communication skills
Cross-functional collaboration skills (Engineering, Customer Success)
Comfortable with CI/CD
Comfortable with GitHub
Comfortable with Helm Charts
Comfortable with Terraform
Experience with Open source
Experience with AWS, Azure, or GCP
AWS EKS experience is a plus
Experience with security frameworks, software supply chain security, or vulnerability scanning is a plus
CKA, CKAD, CKS or KCSA certifications are a plus
Startup experience is a plus
Bachelor’s degree (STEM preferred) or equivalent experience

Be the frontline agent: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
Escalate wisely: Engage the Engineering team when things get spicy.
Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed.
Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans.
Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix.
Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams.
Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick.
Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.

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