Technical Support Engineer - IBM z/OS
New
United StatesFull-TimeMiddle
Salary57,500 - 77,625 USD per year
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Job Details
- Experience
- 2+ years of experience working in IBM z/OS environments as a Systems Programmer, DBA, or Application Developer. 1+ year of experience with z/OS database or application platforms such as CICS, IMS, ADABAS, IDMS, or VSAM.
- Required Skills
- SQLLinux
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 2+ years of experience working in IBM z/OS environments as a Systems Programmer, DBA, or Application Developer.
- 1+ year of experience with z/OS database or application platforms such as CICS, IMS, ADABAS, IDMS, or VSAM.
- Strong experience with JCL, ISPF, and SMP/E.
- Solid understanding of mainframe troubleshooting, particularly in IBM z/OS and TCP/IP environments.
- Strong analytical and problem-solving skills with a detail-oriented mindset.
- Excellent written and verbal communication skills.
- Strong customer service orientation.
- Familiarity with Web Services, DB2, SQL, Linux, Windows, or mainframe security tools is a plus.
Responsibilities
- Provide advanced technical support to customers and partners, diagnosing and resolving complex issues in IBM z/OS environments.
- Troubleshoot installation, configuration, and functional problems across Rocket Software products and related systems.
- Track, document, and manage all customer interactions and cases using approved support systems.
- Collaborate with engineering teams to escalate issues and contribute to permanent product fixes.
- Support environments involving mainframe technologies such as CICS, IMS, ADABAS, IDMS, and VSAM.
- Analyze system behavior, including TCP/IP and z/OS components, to identify root causes of technical issues.
- Ensure timely resolution of incidents while maintaining high standards of customer service and communication.
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