Customer Experience Associate - Utility Services

New

Remotely from Mexico (or a location within 2 hours of US Central Time Zone), within 2 hours of US Central Time ZoneContract

Salary not disclosed

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Job Details

Languages: Fluent in English

Requirements

4-Months Contract: available to work full-time hours-5 days a week, totaling 45 hours with some weekend availability
Communication: fluent in English and have great verbal and written communication skills
Persistence & Follow-Up: driven to push for completion of the order process
Trust-Worthy: can maintain confidentiality and are experienced in handling sensitive information securely
Willing to go through a standard background check as part of the onboarding process
Tech-Savvy: comfortable using and learning new technology
Highly Organized: able to track multiple moving pieces in a high-volume environment
Engaging and Empathetic: friendly, naturally outgoing and extroverted
Fast Thinker: quick on your feet in the moment, and don't get flustered by change
Goal-Oriented: enjoy working toward goals and being rewarded

Responsibilities

Assist our renter customers with placing utility orders and with explaining their options
Communicate with renters by phone, text and email
Make outgoing calls to follow up with renters and sometimes utility providers
Assist with other activities to support our clients and growing team

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