Customer Service & Administrative Assistant
New
Guatemala. Honduras. Mexico. Argentina. Brazil. El Salvador, PST,CST,ESTFull-TimeMiddle
Salary1,250 - 1,500 USD per month
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in customer-facing or administrative support roles
- Required Skills
- SalesforceHubSpotZendesk
Requirements
- 3+ years of experience in customer-facing or administrative support roles
- Proven ability to handle 60+ customer interactions per day for at least 6 consecutive months
- 2+ years of experience with CRM/help desk platforms (Zendesk, HubSpot, Salesforce, ServiceTitan, or similar)
- Availability to work U.S. business hours overlap (minimum 6 hours/day, 5 days/week)
- Strong performance track record: QA 90%+, CSAT 4.5/5+, or ability to pass a top-tier writing and audio assessment
Responsibilities
- Own All Customer Communication Channels (Inbound and outbound coverage across phone, email, SMS, and chat)
- Appointment Management End-to-End (Scheduling, confirmations, reschedules, reminders, and light service recovery)
- CRM / Help Desk Ownership (Notes, tags, statuses, dispositions, and follow-up tasks kept clean and current)
- Franchise Admin Support (Handles routine franchise support tasks)
- Escalation Management (Billing issues, complaints, franchisee matters, and urgent scenarios handled with a clear SOP)
View Full Description & ApplyYou'll be redirected to the employer's site
