Customer Service Representative - Remote
New
Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills, US Time Zone (expected to be flexible with the client's preference, including weekends and US holidays during peak seasons)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2+ years
- Required Skills
- SalesforceHubSpotZendesk
Requirements
- 1-2+ years of customer service experience, preferably in billing, tech-driven industries, e-commerce, hospitality, luxury services, or startups
- Strong written and verbal English communication skills with clear, professional delivery
- Experience handling inbound calls, emails, live chat, and SMS communications
- Proficiency in Customer Support Systems (Zendesk or similar)
- Proficiency in CRM tools
- Highly organized with exceptional attention to detail and accuracy
- Ability to stay calm and professional under pressure or when handling difficult situations
- Strong analytical skills with ability to troubleshoot and resolve issues independently
- Proven ability to manage multiple priorities in fast-paced environments
- Willingness to work shifting schedules including weekends and US holidays during peak seasons
- Dependable with high-speed internet connection for remote work
- Patient, empathetic demeanor with genuine passion for helping customers
Responsibilities
- Serve as first point of contact for customers via phone, email, live chat, and SMS
- Respond to customer inquiries promptly, professionally, and empathetically across all channels
- Build strong client relationships through consistent communication and support
- Process phone and online orders with accuracy and efficiency
- Assist in onboarding new clients and guiding them through company systems and platforms
- Provide solutions to customer issues, troubleshooting common problems independently
- Document all customer interactions, feedback, and case history in CRM systems
- Identify upsell and cross-sell opportunities during customer interactions
- Identify trends in client concerns and recommend process enhancements
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