Customer Service & Operations Representative (After-Hours & Weekend Support)
V
Virtual Staff 365Automotive, Manufacturing, E-commerce
PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Australian English
- Required Skills
- HubSpot
Requirements
- Proven background in customer service, e-commerce, or B2B operations.
- Exceptional written and verbal Australian English skills with a professional tone.
- Experience in the automotive or manufacturing industry.
- Knowledge of lead generation strategies on LinkedIn.
- Ability to learn new systems quickly.
- Ability to work independently without direct supervision.
- Access to a reliable PC/Laptop (i5/i7 10th Gen+, 8GB RAM).
- Access to dual monitors.
- Access to a noise-cancelling headset.
- Stable wired internet (50 Mbps download / 20 Mbps upload).
- Functional backup internet connection.
- Ability to work the specified after-hours and weekend schedule.
Responsibilities
- Respond to enquiries via email, marketplaces, HubSpot, and Podium live chat.
- Manage reviews on Google and Trustpilot.
- Process orders across multiple channels.
- Manage product/fitment enquiries and provide accurate delivery estimates (ETAs).
- Review and route orders in HubSpot.
- Send invoices and handle replacement requests by reviewing technical catalogues.
- Proactively manage weekend order processing to ensure the weekday team starts with a clear queue.
- Conduct lead generation for the fleet and transport sectors via LinkedIn.
- Draft weekly social media posts.
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