Medical Customer Service Representative
New
P
PavagoHealthcare
Mexico. Colombia. Brazil, U.S. hours (LATAM-friendly)Full-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Spanish (written and verbal)
- Experience
- Minimum 1 year of customer service experience (healthcare preferred)
- Required Skills
- Slack
Requirements
- Minimum 1 year of customer service experience
- Fluency in English and Spanish (written and verbal)
- High school diploma required
- Experience using CRM systems
- Experience using communication tools (Slack, Zoom)
- Strong communication skills
- Strong problem-solving skills
- High attention to detail
- Ability to handle sensitive information
- Comfortable working remote during U.S. hours (LATAM-friendly)
Responsibilities
- Respond to patient inquiries via phone, email, and chat
- Provide accurate information on appointments, medical services, insurance, and billing inquiries
- Deliver a professional, empathetic, and patient-first experience
- Troubleshoot service or platform-related issues
- Coordinate with internal teams to resolve patient concerns
- Escalate complex cases while maintaining clear communication
- Maintain accurate records in CRM systems
- Ensure documentation meets quality and compliance standards
- Follow strict patient confidentiality and data security protocols
- Communicate with team members to improve workflows
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