Manager II, Enablement Delivery

New

Thumbtack

Remote, United StatesFull-TimeManager

Salary97,000 - 147,000 USD per year

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Job Details

Experience: 6+ years of experience in enablement, learning & development, or a related performance-focused function, including experience operating at scale across multiple business functions. 3+ years of people management experience

Requirements

6+ years of experience in enablement, learning & development, or a related performance-focused function, including experience operating at scale across multiple business functions.
3+ years of people management experience with a demonstrated track record of building high-performing teams, raising performance standards, and developing emerging leaders.
Proven experience owning or significantly influencing enablement strategy tied to measurable business outcomes such as time to productivity, ramp time, revenue performance, quality, or efficiency metrics.
Experience partnering with senior leaders (Director level and above) to translate business priorities into performance-driven enablement plans.
Strong operational and systems-thinking capabilities, including experience designing scalable processes, capacity planning models, and delivery operating rhythms.
Demonstrated ability to use data and insights to evaluate program effectiveness, communicate ROI, and make prioritization tradeoffs.
Fluency with AI tools and emerging technologies, with experience integrating AI into team workflows or learning programs to increase efficiency and impact

Responsibilities

Lead, coach, and develop a high-performing team of enablement trainers and facilitators, establishing clear performance standards, quality benchmarks, and scalable coaching frameworks.
Own the end-to-end delivery strategy for onboarding and continuous learning across all frontline organizations, ensuring alignment to company priorities and measurable business outcomes.
Partner closely with the Enablement Design team to shape learning strategies, influence modality decisions (live, virtual, blended, AI-enabled), and ensure programs are architected for scalable, high-impact delivery.
Build and operationalize scalable delivery systems, including capacity models, prioritization frameworks, facilitator readiness standards, and operating rhythms that enable consistent execution at scale.
Partner with senior leaders across Sales, Service, Success, Trust & Safety, and Commercial Ops to identify performance gaps and drive enablement solutions tied to time to productivity, ramp time, and training ROI.
Define, measure, and continuously improve delivery impact metrics, using data to refine programs, reallocate resources, and communicate ROI and tradeoffs to leadership.
Champion AI-enabled delivery by embedding AI tools and workflows into both team operations and learning experiences, increasing efficiency, personalization, and speed to impact.
Serve as a player-coach by facilitating high-impact sessions as needed, modeling advanced facilitation, business-context integration, and the standard of excellence expected across the delivery organization.

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