- Translate business needs and marketing goals into detailed user stories and acceptance criteria.
- Manage the maintenance and triage of technical tickets in Jira and Asana.
- Execute User Acceptance Testing (UAT) for feature releases and bug fixes.
- Implement digital marketing campaigns, landing page launches, and promotion deployments.
- Manage online workout video configuration, metadata, and publication schedules.
- Audit digital user journeys across web and mobile platforms to ensure functional integrity.
- Provide customer support via Intercom and route feedback to internal stakeholders.
- Analyze engagement metrics using Mixpanel and Excel to drive growth and platform improvements.