Coach On Demand
New
Remote (US)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-5 years
- Required Skills
- Salesforce
Requirements
- Bachelor’s degree required in Communications, Healthcare Administration, or related field from an accredited institution.
- A minimum of 3-5 years of direct sales experience with services based sales ideally working in a the delivery of benefits to Veterans, and Veterans community
- Experience in remote care coordination, digital navigation, and case management.
- Demonstrated commitment to serving diverse populations with empathy, humility, and respect for cultural differences.
- Proficient in Sales CRM systems, preferably Salesforce with a strong skillset in services based sales, sales funnel management and dynamic selling of cross-functional services
- Proven ability to build rapport, maintain trust, and follow through on commitments to those served.
- Strong Listening, Understanding, and empathy skills
- Strong organizational and time management skills
- Strong interpersonal and written communication skills with the ability to engage compassionately and effectively in a virtual setting.
- Must be a critical thinker with innovative problem-solving skills
- Strong presentation skills and experience with leading live Q&A sessions
- Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and understandable manner.
- Comfortable navigating digital tools, CRM systems, omnichannel platforms, and resource databases.
- Ability to learn new processes and adapt to changes.
- Superior problem solving and organizational skills.
- Team-oriented, adaptable, and energized by a mission-driven, fast-paced environment.
Responsibilities
- Serve as the primary relationship holder for new veterans and trusted point of contact either through Coach on Demand introduction and/or direct outreach (sales tactics)
- Conduct thorough intake assessments to identify individual needs, goals, and barriers to achieving increased disability benefits.
- Reviews and understands each Veteran’s specific disability and analyzes to determine best strategy based on conditions and/or medical evidence the veteran client(s) may qualify for to maximize disability benefits
- Conducts VA disability claims coaching/consulting/strategy/sales services for veteran clients to include evaluation of medical evidence needs, speed to submission and maximization of benefits
- Educate veterans in access / use of client portal to select services / service plans, build engagement through tasks and chat, demonstrate the benefits to support a personalized experience.
- Provides virtual support to the book of Veteran clients you source through daily email exchanges, phone calls, text messages, and video teleconference education-based coaching sessions
- Detailed management and documentation of all sales and delivery activities within Salesforce CRM including pipeline reporting, conversion rates, etc.
- Complies with all internal policies and all applicable state, local, and federal laws
- Communicate and collaborate cross-functionally with internal business lines and service teams to ensure seamless delivery.
- Actively participate in team meetings, case reviews, and initiatives aimed at improving the client's experience.
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