Bilingual Appointment Setter & Patient Coordinator
New
W
Winning AssistantsHealthcare administration
Philippines, 3:00 PM – 6:00 PM, Monday to Friday; 9:00 AM – 1:00 PM on Saturday (Pacific Daylight Time)Part-TimeJunior
Salary6 - 8 USD per hour
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Job Details
- Languages
- English and Spanish
- Experience
- At least 1 year of proven experience in appointment setting, lead conversion, or patient coordination
Requirements
- Bilingual proficiency in English and Spanish (required)
- At least 1 year of proven experience in appointment setting, lead conversion, or patient coordination
- Experience with insurance verification and patient eligibility checks
- Familiarity with EHR systems (experience with Reviva EHR is a plus)
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficient in CRM tools, scheduling platforms, and basic administrative software
- Results-driven mindset with attention to detail
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Reliable laptop or desktop computer
- High-speed connection (minimum 10 Mbps)
- Noise-canceling headset
- Webcam for virtual meetings
- Quiet, professional environment
Responsibilities
- Convert inbound leads from Instagram campaigns into scheduled appointments through timely and effective follow-up
- Manage and coordinate referrals from physicians and partner providers, ensuring seamless patient intake
- Schedule, confirm, and reschedule patient appointments while maintaining calendar accuracy
- Communicate professionally with patients in both English and Spanish, providing clear guidance and support
- Perform insurance verification, including eligibility checks and benefits clarification
- Maintain accurate and up-to-date patient records in Reviva EHR
- Handle administrative tasks such as data entry, documentation, and follow-up tracking
- Deliver exceptional customer service, addressing patient inquiries and concerns promptly
- Collaborate with internal teams to ensure smooth patient flow and operational efficiency
- Track lead conversion and appointment metrics to support performance goals
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