Patient Care Coordinator - Telehealth
New
Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skills, US Time Zone (expected to be flexible with the client's preference)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1-2+ years
- Required Skills
- SalesforceHubSpotGoogle SheetsGoogle Workspace
Requirements
- 1-2+ years in patient support roles, healthcare, clinical research, telemedicine, care coordination, case management, customer success, or phone-based customer service
- Prior experience in US healthcare settings with understanding of healthcare systems, insurance, referrals, and care processes
- Excellent written and verbal English communication skills with compassionate, empathetic approach to patient care
- Familiarity with medical terminology and clinical documentation
- Knowledge of HIPAA regulations, data protection standards, and confidential information handling
- High level of tech proficiency navigating CRM, EHR/EMR systems, and data management platforms seamlessly
- Exceptional organizational skills and attention to detail managing multiple patient interactions consistently
- Strong creative problem-solving and troubleshooting abilities
- Ability to handle sensitive patient information and challenging situations with professionalism and genuine care
- Anticipating patient needs and addressing them promptly with professional demeanor
- Proven ability to manage complex projects and multiple priorities in fast-paced clinical environments
- Positive approach to change and ability to thrive in dynamic healthcare settings
Responsibilities
- Act as first line of contact for patient inquiries across platforms (EHR, secure chat, phone, messaging)
- Respond to inbound patient messages and communications promptly and empathetically
- Educate patients about telehealth services, clinical trials, and specialty care options
- Guide patients through platform usage, study protocols, and care processes with clarity
- Handle scheduling, appointment coordination, prescription management, and follow-ups
- Conduct initial outreach to patients interested in clinical trials or specialty care services
- Administer secondary pre-screener questionnaires and qualification assessments
- Work closely with clinical teams and external providers to coordinate diagnostic testing, imaging, and referrals
- Accurately log patient interactions, details, and progress in CRM and EHR systems
- Serve as Medical Scribe documenting patient encounters and physician notes in EMR
- Collaborate with operations, recruitment, clinical, product, and documentation teams
- Provide valuable insights and feedback to improve processes and enhance patient experience
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