Patient Coordinator
New
H
Hire HangarHealthcare
Remote (LATAM), US Eastern Time (EST) business hoursContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Microsoft ExcelGoogle SheetsGoogle WorkspaceSlackAsana
Requirements
- 2+ years of experience in patient intake, care coordination, medical front desk, or healthcare customer support roles
- Excellent written and spoken English communication skills
- Strong interpersonal skills with a naturally empathetic and patient-focused approach
- Comfortable working in a structured on-call environment with consistent responsiveness during assigned hours
- Proficiency in Google Workspace
- Proficiency in basic spreadsheet management (Excel or Google Sheets)
- Prior remote work experience
- Fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana or similar)
Responsibilities
- Respond promptly to inbound SMS and phone inquiries from prospective patients
- Lead warm, empathetic intake conversations to understand patient needs and goals
- Schedule consultations using Calendly and internal systems
- Accurately capture patient details and notes in CRM and EMR platforms
- Conduct timely follow-ups to nurture engagement and support scheduling
- Maintain organized documentation while ensuring confidentiality and data accuracy
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