Technical Support Consultant

New

SupportYourApp

Global, remoteFull-TimeJunior

Salary not disclosed

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Job Details

Languages: Fluent English
Experience: At least 6 months experience in customer support is a must

Requirements

Excellent English communication skills (C1 for both spoken and written)
At least 6 months experience in customer support
Tech-savvy, able to test and troubleshoot basic technical issues
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Experience with CRM systems

Responsibilities

Provide first-line support to customers via chat and email
Assist users with device setup, account access, and login-related inquiries
Guide customers through password recovery processes and account security steps
Handle subscription-related requests, including cancellations and plan changes
Answer policy and billing questions with clarity and accuracy
Act as the first point of contact during service outages, ensuring timely communication and support
Troubleshoot basic technical issues and escalate more complex cases to the appropriate teams
Maintain accurate records of customer interactions and follow internal procedures
Ensure a high level of customer satisfaction by delivering empathetic and solution-oriented support

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