Apply📍 Canada
🧭 Full-Time
🔍 Identity and Access Management
- 2+ years of proven experience as a level 2 or 3 SailPoint IIQ Admin
- Strong understanding of ITIL processes and their application in Identity and Access Management.
- Ability to troubleshoot and resolve complex production issues efficiently.
- Demonstrated experience in the development of plugins or connectors for SailPoint IIQ.
- Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0.
- Experience in ITIL Framework
- Excellent communication and collaboration skills.
- Manage SailPoint Identity IQ Platform, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins.
- Manage incidents & and problems related to SailPoint through effective diagnosis, resolution, or implementation of new enhancements to decrease the number of re-occurring issues.
- Collaborate with cross-functional teams; including connected applications and infrastructure teams to jointly troubleshoot the issues and resolve it in a timely manner.
- Proactively identify and resolve production issues related to SailPoint IIQ, ensuring minimal impact on business operations and conducting root cause analysis.
- Respond promptly to critical incidents and participate in on-call rotations as required.
- Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges.
- Design, develop, and implement custom plugins and connectors in SailPoint IIQ to onboard new applications.
- Enhance and customize existing connectors to optimize performance and functionality.
AWSSQLJavaLDAPREST APITomcatCommunication SkillsCI/CDCustomer serviceExcellent communication skillsTroubleshootingJSONScriptingDebuggingCustomer support
Posted about 19 hours ago
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