- Process manual access provisioning and de-provisioning requests across various systems and applications.
- Fulfill IAM-related service requests such as password resets, group membership updates, role assignments, and entitlements.
- Ensure adherence to IAM policies, standards, and procedures during request handling.
- Perform account reviews, validation, and reconciliation to maintain data accuracy.
- Collaborate with application and system owners to troubleshoot access issues.
- Maintain proper documentation of completed service requests and manual tasks.
- Support periodic access certification campaigns by preparing data extracts and validating responses.
- Escalate complex or high-risk requests to senior IAM engineers or managers when necessary.
- Contribute to the continuous improvement of IAM processes and workflows.