Customer Support Consultant

New

Remote, globalPart-TimeJunior

Salary not disclosed

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Job Details

Languages: Fluency in German and English (C1 or higher), both spoken and written
Experience: At least 6-12 months of experience in customer support

Requirements

Fluency in German and English (C1 or higher), both spoken and written
At least 6-12 months of experience in customer support
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

Deliver outstanding customer support via emails, chats and calls
Follow internal procedures and SOPs
Collaborate with internal teams to ensure efficient issue resolution
Handle sensitive customer data with care and security
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

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