Customer Support Consultant (Italian & English)

S
SupportYourAppIntelligent Support-as-a-Service
Tiranë, Tirana County, Albania. Buenos Aires, Buenos Aires, Argentina. Rosario, Santa Fe Province, Argentina. Antônio Prado, State of Rio Grande do Sul, Brazil. São Paulo, State of São Paulo, Brazil. Vlorë, Vlorë County, Albania, CETPart-TimeMiddle
Salary not disclosed
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Job Details

Languages
Italian, English
Experience
6-12 months

Requirements

  • Fluent Italian at minimum C1 level
  • Fluent English at minimum C1 level
  • Experience in customer support for 6-12 months
  • Positive, proactive and responsible attitude
  • Personal computer (at least 8Gb of RAM)
  • Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

  • Deliver outstanding customer support via phone calls, emails and chats
  • Build strong and lasting customer relationships
  • Keep up with evolving tools and technology
  • Handle sensitive customer data with care and security
  • Apply the latest and greatest customer happiness practices
  • Maintain deep understanding of client solutions and meet KPI
  • Communicate with developers and cross-functional specialists
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