Customer Service Representative (German-speaking)
New
V
ViaPublic mobility
GermanyFull-Time
SalaryAt least 15.4 EUR per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in German (C2 or native) and English (C1 or C2).
Requirements
- Fluent in German (C2 or native) and English (C1 or C2).
- A good communicator who is able to always find the right tone in different contexts and enjoys providing advice and support over the phone.
- Calm under pressure and able to develop creative solutions in real time — no prior call center experience required; what matters is a willingness to learn and deliver great service.
- Technology-savvy and comfortable working with modern IT tools.
- Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
- Passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
Responsibilities
- Ensure the smooth daily operation of our services by providing telephone and email support.
- Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
- Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
- Care for customer satisfaction and ensure that issues are resolved.
- Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.
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