Strategic Success Manager
B
BenchPrepE-learning platform
Across the U.S.Full-TimeManager
Salary90,000 - 105,000 USD per year
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Job Details
- Experience
- 7+ years
Requirements
- 7+ years of work experience at a SaaS company in a customer-facing role supporting complex, technical products
- Strong ability to build relationships with C-level executives and decision-makers
- Exceptional communication and negotiation skills, with a focus on contracts and renewals
- Strategic thinker with a track record of achieving growth targets
- Excellent time management, organizational, and prioritization skills
- A passion for driving customer success and aligning business goals
Responsibilities
- Manage the full renewal cycle for your portfolio of customers, ensuring high Net Revenue Retention (NRR)
- Identify and close upsell opportunities
- Build and maintain relationships with executive-level stakeholders, acting as a trusted advisor for strategic decision-making
- Conduct QBRs and milestone reviews to align customer goals with BenchPrep’s offerings
- Proactively anticipate customer needs and ensure alignment with their long-term business objectives
- Partner with Customer Success Managers and Solutions Engineers to address customer needs
- Provide feedback to internal teams on product enhancements and strategic opportunities
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