Partner Success Manager

New

USFull-TimeManager

Salary168,500 - 185,350 USD per year

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Job Details

Bachelor’s degree or equivalent, in a related field
5+ years of relevant work experience
Experience in the SaaS space (fintech or payroll space a plus)
Post-sales partner/account management or existing account growth experience
Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs
Demonstrated track record of owning a revenue number in a post-sales context — including renewal negotiation, upsell execution, and quota attainment
Familiarity with AI tools and curiosity about how they can improve partner workflows
Empathy and genuine care for partners
Ability to navigate the political landscape of our enterprise partner organizations, and to develop and expand meaningful relationships
Excellent written and verbal communication skills
Flexibility, ability to adapt and learn quickly, and to capably balance multiple priorities and projects
Fluency or familiarity with Check’s primary software applications i.e. Zendesk, Google Workspace, Notion, etc.
Strong documentation muscle - you default to written record as a regular practice and maintain clean notes in tools like CRMs
Ability to work from Check's offices in New York or San Francisco a minimum of 2 days per week (for hybrid option)
Ability to travel as required, up to 25% of the time during busy periods, including to Check’s annual company retreat in Mexico each spring

Execute all phases of the post-sales Partner lifecycle, including ownership of a target, renewal negotiations, and account (partner) management
Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives across various stakeholders
Consult on our Partners’ payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue, and creating strategic execution plans
Outline mutual success metrics/KPIs with our Partners that align their and Check’s revenue/growth goals
Become a product and industry expert, and act as a trusted advisor to ensure every Partner is leveraging the full value of Check
Develop, execute, and maintain a communication cadence with your portfolio of Partners
Inform cross-functional counterparts on focus areas relative to Partner needs and pain points
Identify, clearly communicate, and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategies
Partner with cross-functional teams to build appropriate communication plans including but not limited to releases, roadmap updates, compliance updates, and incident management
Introduce and implement new products and features to your Partners, evaluate their success, and navigate feedback channels with them and Check’s Product team

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