Customer Success Manager - Ad Tech
New
United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- HTMLCSSJavascriptGoogle AnalyticsJiraMicrosoft ExcelHubSpotZendesk
Requirements
- 3–5 years of experience in Customer Success, Technical Account Management, or Ad Operations within the AdTech or programmatic advertising industry
- Strong hands-on experience with Google Ad Manager and Google Analytics
- Deep understanding of programmatic advertising ecosystems, including header bidding, Prebid.js, wrapper solutions, and ad serving mechanics
- Familiarity with web technologies such as HTML, CSS, and JavaScript, along with experience using browser developer tools for debugging
- Strong analytical skills with the ability to interpret complex performance dashboards and identify actionable insights
- Experience with CRM and workflow tools such as Jira, Zendesk, HubSpot, or Trello
- Advanced Excel skills, including Pivot Tables, VLOOKUPs, and data analysis functions
- Excellent communication skills with the ability to simplify complex technical concepts for both technical and non-technical audiences
- Strong problem-solving ability and comfort working in high-pressure, fast-moving environments
- Proven ability to manage multiple accounts and priorities in a dynamic, client-facing role
- Strong ownership mindset with a proactive, solution-oriented approach
- Passion for AdTech and staying current with industry trends and innovations
Responsibilities
- Own end-to-end relationships with publisher accounts, from onboarding through long-term growth, retention, and optimization, acting as the primary point of accountability
- Serve as the main technical advisor for enterprise-level publishers, providing guidance on ad stack configuration, monetization strategies, and programmatic best practices
- Monitor and analyze ad performance data to identify optimization opportunities and implement solutions that improve yield and revenue outcomes
- Conduct root cause analysis of technical issues impacting ad delivery, performance, or reporting accuracy, ensuring timely resolution with internal teams
- Collaborate daily with Support, Yield, Product, and Business teams to escalate complex issues and advocate for client needs
- Educate clients on new products, features, and AdTech innovations while identifying opportunities for upselling and platform expansion
- Maintain deep knowledge of each publisher’s technical setup, business goals, and performance KPIs to drive long-term success
View Full Description & ApplyYou'll be redirected to the employer's site
