- Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins.
- Develop tailored success plans for enterprise customers to deliver tangible outcomes.
- Guide customers on maximizing solution adoption to drive long-term retention and expansion.
- Collaborate with the Customer Support team to address technical issues and customer inquiries.
- Travel on-site for executive check-in meetings.
- Design and refine renewal playbooks using data insights to support customer health.
- Partner with Sales and CS management to identify and pursue expansion opportunities.
- Share industry best practices with Product, Sales, and Marketing teams.
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