Commercial Customer Success Manager
New
United StatesFull-TimeMiddle
Salary155,000 - 185,000 USD per year OTE
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Job Details
- Experience
- 2–4 years of experience
- Required Skills
- Artificial IntelligenceSalesforceHubSpotLangChain
Requirements
- 2–4 years of experience in Customer Success, Account Management, Implementation, or similar B2B SaaS roles
- Proven ability to manage a high-volume customer portfolio with strong retention and expansion outcomes
- Strong communication and relationship-building skills with both technical and non-technical stakeholders
- Ability to navigate technical discussions with developer-focused customers and engineering teams
- Experience using CRM and customer success tools such as Salesforce, HubSpot, or Gainsight
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Self-starter mindset with strong ownership and accountability for customer outcomes
- Commercial awareness with the ability to identify expansion and growth opportunities
- Familiarity with AI/LLM frameworks such as LangChain or similar technologies (preferred)
Responsibilities
- Own a portfolio of commercial customers across the full lifecycle including onboarding, adoption, renewal, and expansion
- Drive rapid time-to-value by guiding customers through integration, implementation, and best-practice adoption
- Monitor customer health, usage data, and engagement signals to proactively identify risks and growth opportunities
- Manage renewal processes and identify upsell and cross-sell opportunities with strong commercial awareness
- Build scalable customer success assets such as guides, documentation, tutorials, and reference materials
- Collaborate with Sales, Product, and GTM Engineering teams to ensure a seamless customer experience
- Serve as the voice of the customer by providing actionable feedback to influence product development and roadmap priorities
- Support a mix of high-touch and programmatic engagement strategies for a high-volume customer base
- Ensure consistent communication and relationship management across technical and business stakeholders
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