Implementation & Customer Success Manager (AI & Innovations)
New
United StatesFull-TimeManager
Salary90,000 - 165,000 USD per year
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Job Details
- Experience
- 8+ years of experience in customer success, implementation, or post-sales engagement roles; 5+ years of experience in consulting, clinical development, analytics, or similar engagement-driven environments
- Required Skills
- Project ManagementArtificial IntelligenceProblem SolvingDatabricks
Requirements
- Bachelor’s degree in Healthcare Administration, Public Health, Business, or a related field (or equivalent experience)
- 8+ years of experience in customer success, implementation, or post-sales engagement roles
- 5+ years of experience in consulting, clinical development, analytics, or similar engagement-driven environments
- Strong understanding of clinical trial design, protocol development, or complex operational workflows
- Experience with analytics, AI concepts, and modern data platforms (e.g., Databricks or similar)
- Proven ability to manage complex customer engagements across cross-functional teams
- Strong project management, problem-solving, and organizational skills
- Excellent communication and stakeholder management abilities, including executive-level interactions
- Ability to translate technical concepts into actionable insights for diverse audiences
- Experience with SaaS onboarding, strategic partnerships, or advisory groups
Responsibilities
- Lead end-to-end customer onboarding, including implementation planning, configuration, data readiness, and product adoption
- Translate commercial agreements into clear delivery plans, defining scope, timelines, dependencies, and expected outcomes
- Serve as the primary point of contact during onboarding, guiding customers through workflows and platform capabilities
- Manage complex, multi-stream projects, ensuring alignment across technical, operational, and business stakeholders
- Validate data inputs, analytics readiness, and feasibility to ensure smooth execution
- Oversee governance processes, track progress, and manage risks or escalations to ensure predictable delivery
- Maintain scope integrity by managing change requests and aligning adjustments with internal teams and client expectations
- Support customer retention and growth by demonstrating value, aligning outcomes with business goals, and enabling expansion opportunities
- Coordinate strategic partnerships related to AI-driven solutions, including onboarding and integration activities
- Facilitate collaboration across teams by sharing customer insights and improving delivery processes
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