Enterprise Customer Success Manager - AI-powered Search Platform
New
United StatesFull-TimeManager
Salary195,000 - 230,000 per year OTE
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceSalesforceHubSpotLLMLangChain
Requirements
- 5+ years of experience in Customer Success, Implementation, Solutions Consulting, or similar roles in B2B SaaS
- Experience working with technical users, developers, or AI/LLM-based platforms
- Strong understanding of enterprise onboarding, adoption, renewal, and expansion processes
- Proven ability to manage complex stakeholder relationships, including executives and technical teams
- Excellent communication and presentation skills, with the ability to simplify complex technical concepts
- Strong commercial acumen, including experience with renewals, upsell/cross-sell, and CRM tools (e.g., Salesforce, HubSpot)
- Ability to thrive in fast-paced, ambiguous, and highly autonomous environments
- Strong empathy for customer outcomes and a consultative, solution-oriented mindset
- Familiarity with LLM orchestration frameworks (e.g., LangChain) (bonus)
Responsibilities
- Own the end-to-end enterprise customer journey, ensuring successful onboarding, adoption, expansion, and renewal of AI-powered search solutions.
- Act as the primary strategic partner for customers.
- Lead onboarding and implementation to ensure seamless integration and early value realization.
- Guide enterprise customers in adopting AI search capabilities and building long-term AI/agentic roadmaps.
- Develop scalable enablement resources such as best-practice guides, tutorials, and implementation frameworks.
- Monitor customer health, usage trends, and engagement signals to proactively manage retention and growth.
- Act as the voice of the customer, translating feedback into actionable product and experience improvements.
- Partner cross-functionally with Sales, Product, and Engineering to ensure cohesive customer experiences.
- Support renewal and expansion cycles through strong commercial insight and relationship management.
- Influence product direction by synthesizing enterprise needs and technical feedback.
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