Senior Customer Success Manager, Enterprise - West
New
C
ChainguardCybersecurity
United States - RemoteFull-TimeSenior
SalaryAt least 160,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- AWSCloud ComputingGCPAzureLinux
Requirements
- 5+ years experience in enterprise, customer facing roles collaborating with both technical and business teams (Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support).
- Relevant domain knowledge of one or more of the following: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
- Ability to take full ownership of customer portfolio and act with a high level of autonomy.
- Entrepreneurial mindset to build entirely new processes or practices.
- Strong commitment to continuous personal and professional development.
- Driven, high emotional intelligence, and strong priority management skills.
- Previous early-stage startup experience (Strongly Preferred).
- Passion for technology & cybersecurity (Strongly Preferred).
- Relevant hands-on technical experience in one or more of the following domains: cloud computing environments (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security, security infrastructure, regulatory compliance requirements, vulnerability management, software development lifecycle (Strongly Preferred).
Responsibilities
- Lead the technical onboarding process for new customers, partnering with pre-sales and post-sales teams to understand requirements, goals, and challenges to formulate an onboarding plan.
- Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
- Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues.
- Develop hands-on technical knowledge of Chainguard and stay up-to-date with industry trends, new features, and best practices to help customers optimize their use of Chainguard.
- Collaborate with customers and the Edu team to ensure customers are educated on product features, best practices, and security principles.
- Develop relationships with multiple levels of customer stakeholders from technicians to CISOs.
- Work closely with sales teams to identify the best path to renew and expand customers while minimizing churn risks.
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