Technical Customer Success Manager - Networking & Infrastructure
New
Remote position in United StatesFull-TimeManager
Salary150,000 - 170,000 USD per year OTE
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Job Details
- Experience
- Minimum 3+ years
- Required Skills
- AWSPythonBashGCPJenkinsSalesforceZabbixJiraAzureGrafanaPrometheusRESTful APIsTerraformAnsibleServiceNow
Requirements
- Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience
- Minimum 3+ years in solutions engineering, technical pre-sales, customer success, or similar roles
- Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs)
- Experience leading customer-facing technical conversations
- Ability to manage work across pre- and post-sales phases
- Experience with Out-of-Band infrastructure (console servers, KVM, IPMI) (not required but beneficial)
- Automation and scripting (Python, Bash) (not required but beneficial)
- NetOps tools and observability platforms (not required but beneficial)
- Familiarity with RESTful APIs, CI/CD pipelines (Jenkins, GitLab CI), and NetOps principles (not required but beneficial)
- Experience with automation/orchestration tools such as Ansible or Terraform (not required but beneficial)
- Understanding of NetConf, RestConf, or gNMI (not required but beneficial)
- Basic cloud networking concepts across AWS, Azure, and/or GCP (not required but beneficial)
- Experience with monitoring and observability platforms: Nagios, Zabbix, Prometheus, Grafana (not required but beneficial)
- Familiarity with ServiceNow or similar ticketing systems (not required but beneficial)
- Familiarity with enterprise systems (Salesforce, Jira) (not required but beneficial)
Responsibilities
- Own the technical success of enterprise customers across the full customer lifecycle
- Partner with Sales on complex or strategic opportunities to validate technical requirements and architectures
- Support RFIs/RFPs and solution scoping to reduce delivery risk and align expectations
- Ensure proposed solutions are realistic, supportable, and scalable
- Own post-sale technical onboarding, deployment, and enablement
- Lead complex Out-of-Band infrastructure deployments end to end
- Act as the long-term technical advisor driving adoption, reliability, and customer satisfaction
- Deliver training and professional services directly or via partners
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