Account Manager (English/French/Portuguese)
Canada, flexible working hours (40hours/week) to adapt to our clients’ time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English, French, Portuguese
- Experience
- 3-4 years of experience in customer success account management or solution consulting role. 2-3 years of experience with SAAS or CRM a plus.
- Required Skills
- SaaSAccount ManagementCRM
Requirements
- Fluent in English, French and Portuguese written and spoken
- Bachelor’s degree in administration (BBA) or any other field deemed pertinent
- At least 3-4 years of experience in customer success account management or solution consulting role
- 2-3 years of experience with SAAS or CRM a plus
- Strong technical and computer software background
- Successful background at growing and maintaining client’s accounts
- Experience negotiating contracts and budget
- Experience demoing projects
- Experience scoping, both technically and financially, client’s requests
- Strong communication skills
- Cultural competence
- Excellent relationship building skills
- Available to work atypical working hours
- Flexibility and ability to work simultaneously on different subjects
Responsibilities
- Develop and maintain a relationship of trust with the clients after the initial sales
- Deploy account management strategies to reinforce Borealis growth (farming)
- Define growth plans on appointed client portfolio
- Manage and master the financial aspects of your client portfolio
- Identify new clients needs, and convert them into business opportunities
- Deliver strong business presentations to key stakeholders, often at the executive level
- Deliver constant proactivity to follow up and engage with clients, in alignment with internal expectations
- Advise clients on system adoption
- Analyze adoption level of Borealis by the client, define next objectives and roll out the appropriate strategy with key stakeholders
- Understand new business requirements, help clients define their business processes and implement them into Borealis
- Act as an advisor to propose the best solutions and practices in using Borealis
- Suggest smart work-arounds, adapted to clients context, to help them achieve their business objectives
- Work directly with the SAAS to provide insightful reporting and KPIs
- Work closely with surrounding teams to ensure client’s objectives are met
- Scope and brief the Project and Technical teams for delivery of additional services
- Ensure the client’s proper use of the Borealis Helpdesk and Helpcenter
- Feed the Product team with quality information to align Borealis’ roadmap
- Collaborate with Account directors on strategic accounts to sustain an optimal growth
- Promote top of class practices around global Borealis’ usage
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