Senior Digital Marketing Account Manager
CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- JiraSEOAnalytical SkillsCRM
Requirements
- 3+ years of experience in Account Management or Client Success within a digital marketing agency
- Proven track record managing B2B North American client accounts in a retainer-based model
- Strong experience driving retention, renewals, upsells, and client expansion
- Ability to manage multiple high-value accounts with revenue accountability
- Strong understanding of digital marketing channels (SEO, PPC, content, web development)
- Experience working with CRM systems, reporting tools, and project management platforms (e.g., ClickUp, Jira)
- Excellent communication skills with confidence leading client calls and difficult conversations
- Strong analytical mindset with the ability to interpret KPIs and campaign performance data
- Highly organized, process-driven, and comfortable in a fast-paced agency environment
- Collaborative mindset with experience working across multidisciplinary teams
Responsibilities
- Build and maintain strong client relationships, ensuring high satisfaction, retention, and trust
- Manage account performance across SEO, PPC, content, and development initiatives
- Drive revenue growth through upsells, cross-sells, renewals, and reduced churn
- Lead client communications, performance reviews, and strategic advisory calls
- Analyze campaign data and KPIs (ROI, CPL, CAC, CSAT, NPS) to identify optimization opportunities
- Coordinate with internal delivery teams to ensure timely execution and issue resolution
- Oversee onboarding, adoption, and ongoing client engagement with agency services
- Handle escalations with a solutions-oriented and professional approach
- Maintain CRM records, reporting dashboards, and client documentation
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