- Respond to existing and potential customer inquiries via live chats and email-based tickets.
- Investigate technical WordPress and platform-related issues for high-touch enterprise clients and agencies.
- Execute advanced troubleshooting for performance bottlenecks including slow queries, caching, and excessive admin-ajax usage.
- Utilize monitoring tools like Grafana to analyze performance trends and identify security threats.
- Collaborate with cross-functional teams across Pressable and Automattic to improve site performance and security.
- Share technical knowledge and teach other team members.
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