Client Success Partner - AgileATS

New

DHI Group, Inc.Career Marketplaces

US onlyFull-TimeMiddle

Salary70,000 - 100,000 USD per year

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Job Details

Requirements

Experience working within or supporting recruiting workflows, hiring processes, or talent acquisition operations
Ability to understand how an Applicant Tracking System supports the recruiting lifecycle and apply that knowledge in a customer-facing setting
Ability to take a consultative approach, identifying root causes of challenges and offering practical, process-oriented solutions
Comfort working with data to analyze usage, identify trends, and communicate insights clearly
Ability to translate complex systems or workflows into simple, actionable guidance
Strong communication skills, with the ability to build trust with a range of stakeholders
Strong organization and time management skills, with the ability to manage multiple priorities
Ability to work independently and collaboratively within a team environment
Interest in helping customers improve their processes and achieve meaningful outcomes
Hands-on experience using an Applicant Tracking System (ATS) such as AgileATS (Preferred)
Experience in a customer success, onboarding, implementation, or training role (Preferred)
Experience using CRM or customer success platforms (such as Salesforce or ChurnZero) (Preferred)
Experience creating or delivering training, documentation, or internal enablement resources (Preferred)
Familiarity with data analysis or reporting to demonstrate product value and outcomes (Preferred)

Responsibilities

Support customers from implementation through ongoing usage of AgileATS
Improve product adoption and consistent usage
Identify and resolve gaps in how customers are using the platform
Help customers understand and achieve value from AgileATS
Support customer retention and renewal readiness through a positive and effective experience
Serve as the primary point of contact during implementation
Guide customers through setup and early use of the platform
Assist with configuring workflows, fields, and features based on customer needs
Monitor how customers are using the platform and identify trends
Deliver onboarding and ongoing training tailored to customer needs
Take a thoughtful, consultative approach to customer engagement
Gather and analyze customer data to measure product usage and outcomes
Prepare insights and materials for regular business reviews and presentations
Stay aware of customer engagement and overall experience
Partner with Account Managers to support renewals and growth opportunities
Provide ongoing support and help resolve issues
Serve as a subject matter resource for AgileATS within the Client Success team
Share insights, best practices, and common challenges with peers

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